Shipping & Returns
Postage:
Please note that we post on Tuesdays and Thursdays from Australia. We have a flat postage fee of $10 within Australia and AUD$25 internationally.
Return of goods:
We want you to be happy with your order from us!
If you’re looking to return or exchange your order for any reason, we offer returns within 30 days of purchase. You can return your product for a different product of the same value, or a refund to the original payment method. If you are returning because you have changed your mind, the cost of postage will be your responsibility. If you are returning a faulty item or there is an error in your order, we will cover the cost of postage. Please email us at foragebylm@gmail.com to initiate a return.
Please note the following rules regarding return of goods:
- Discounted items are final sale and cannot be returned or exchanged.
- Returned items must be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
- Gift Vouchers are not refundable or able to be exchanged for cash.
- PDF products and patterns are not returnable or refundable.
Refund of deposits, workshops, classes and tours:
- Please read the Terms and Conditions of refund for all workshops, classes and tours. This is contained in the purchase information on the product listing in our store and may differ slightly between products. These terms and conditions take precedence over any other refund/return information listed.
- Deposits for tours and retreats are not refundable but are transferrable up to one week prior to the event.
- Payments for workshops and classes are not refundable but are transferrable.
- If you wish to transfer the payment, you are responsible for finding someone to take your place on a tour, workshop or class and the payment details are to be worked out privately between the two of you.